# Bffworks AI Chatbot & Live Chat

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### Overview

* **AI Chatbot** answers questions about products, orders, and policies using your store’s real data.
* **Live Chat**: your team can jump into any conversation at any time.
* **Multilingual**: auto‑detects and replies in the shopper’s language.
* **Conversion‑friendly**: suggests related items and gentle add‑to‑cart CTAs (never pushy).
* **Lower support load**: automates repetitive FAQs (shipping/returns/sizing, etc.).

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### Why merchants choose Bffworks

* **Higher conversion**: help at the exact moment of purchase intent.
* **Lower support costs**: the bot handles common questions; escalates only when needed.
* **Seamless experience**: Q\&A → suggestions → add‑to‑cart → human takeover.
* **Always available**: 24/7 coverage across time zones.
* **Multilingual by default**: friendly for international shoppers.
* **Fast setup, easy to scale**: launch in minutes, expand content anytime.

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### Key features

**Intelligent Chatbot** 

* Answers from **products, variants, inventory, descriptions**, FAQs, and store knowledge.
* Understands natural language (semantic search)

**Live Chat for your team**

* **Takeover**: staff can join and lead any ongoing conversation.
* **Smart handoff**: prompts a human when confidence is low or the shopper asks.

**Brandable UI**

* Customize widget logo, colors, greeting.

**Multilingual**

* Detects language automatically and responds accordingly, you can set language for labels on chatbot.

**Security & anti‑spam**

* Built‑in **Cloudflare Turnstile** to deter spam and abusive automation.
* Conversation logs for quality control.

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### How Bffworks works

1. **Connect & sync**\
   The app syncs products (and optionally FAQs/policies/knowledge) from Shopify.
2. **Semantic indexing**\
   Content is processed so the bot can find, understand, and answer with citations where appropriate.
3. **On‑site conversations**\
   Shoppers chat on your storefront; the bot answers, suggests, and invites Live Chat when needed.

> Everything runs within your Shopify stack. Install and remove cleanly.

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### Quick start (≈5 minutes)

1. **Install** the app from Shopify.
2. Open **Bffworks** and follow the **Setup Guide** in the Dashboard.
3. **Enable Theme App Embed** to show the chat widget on your storefront.
4. **Sync products** and add **FAQs/Knowledge** (optional).
5. Customize **greeting, colors, logo** → **Save Settings**.

> Tip: Seed 10–20 FAQs (shipping/returns/sizing). It boosts accuracy immediately.

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### Best practices

* Use clear **product titles** and consistent **tags/vendor/product type** for better retrieval.
* Enrich descriptions (materials, dimensions, care, examples).
* Keep **inventory & variants** accurate so suggestions stay trustworthy.
* Normalize **FAQs & policies**: concise, specific, with examples.
* Define **handoff rules** so the team knows when to jump in.

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### Security, privacy & compliance

* **Bffworks** uses the data you supply solely to answer and support your shoppers.
* **Cloudflare Turnstile** limits spam/abuse.
* Supports **GDPR requests** (access/erasure) initiated by the merchant.
* Data is isolated per shop; no cross‑store sharing.

> See *Privacy Policy* and *Terms of Service* on <https://docs.bffworks.com/privacy-policies>.

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### Quick troubleshooting

* **Widget not visible**: is *Theme App Embed* enabled? Clear browser/theme cache.
* **Bot not responding**: check network, captcha (Turnstile) configuration, or data sync status.
* **Products not found**: ensure products are **Active**, and re‑sync.
* **Slow handoff**: confirm staff are logged into the admin.
* **Wrong language**: review language preferences in Settings.

> When contacting support, include **shop domain**, **screenshots**, and **time of occurrence**.

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### FAQ

**Which languages are supported?**\
Multiple major languages out of the box; extendable based on your content.

**Does the bot add to cart automatically?**\
No. It uses friendly CTAs and only adds to cart when shoppers clearly opt in.

**Can I train it on private docs?**\
Yes. Upload FAQs/knowledge, Store Profile (policies, guides, brand story) for the bot to reference.

**Is my data safe?**\
We apply industry‑standard security; data is scoped to your store and used only to serve your shoppers.

**Do I need to code?**\
No. Most configuration is point‑and‑click in the admin.

**Will uninstall leave theme clutter?**\
No. Disabling the Theme App Embed removes the widget.

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### Support & contact

* **Email**: <support@bffworks.com>
* For faster help, include your **shop name or Shopify domain**, a short description, screenshots, and (if available) the **Conversation ID**.

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