# Bffworks AI Chatbot & Live Chat Bffworks gives shoppers instant answers 24/7, clear product details, and a smooth handoff to Live Chat when a human is needed. *** ### Overview * **AI Chatbot** answers questions about products, orders, and policies using your store’s real data. * **Live Chat**: your team can jump into any conversation at any time. * **Multilingual**: auto‑detects and replies in the shopper’s language. * **Conversion‑friendly**: suggests related items and gentle add‑to‑cart CTAs (never pushy). * **Lower support load**: automates repetitive FAQs (shipping/returns/sizing, etc.). *** ### Why merchants choose Bffworks * **Higher conversion**: help at the exact moment of purchase intent. * **Lower support costs**: the bot handles common questions; escalates only when needed. * **Seamless experience**: Q\&A → suggestions → add‑to‑cart → human takeover. * **Always available**: 24/7 coverage across time zones. * **Multilingual by default**: friendly for international shoppers. * **Fast setup, easy to scale**: launch in minutes, expand content anytime. *** ### Key features **Intelligent Chatbot** * Answers from **products, variants, inventory, descriptions**, FAQs, and store knowledge. * Understands natural language (semantic search) **Live Chat for your team** * **Takeover**: staff can join and lead any ongoing conversation. * **Smart handoff**: prompts a human when confidence is low or the shopper asks. **Brandable UI** * Customize widget logo, colors, greeting. **Multilingual** * Detects language automatically and responds accordingly, you can set language for labels on chatbot. **Security & anti‑spam** * Built‑in **Cloudflare Turnstile** to deter spam and abusive automation. * Conversation logs for quality control. *** ### How Bffworks works 1. **Connect & sync**\ The app syncs products (and optionally FAQs/policies/knowledge) from Shopify. 2. **Semantic indexing**\ Content is processed so the bot can find, understand, and answer with citations where appropriate. 3. **On‑site conversations**\ Shoppers chat on your storefront; the bot answers, suggests, and invites Live Chat when needed. > Everything runs within your Shopify stack. Install and remove cleanly. *** ### Quick start (≈5 minutes) 1. **Install** the app from Shopify. 2. Open **Bffworks** and follow the **Setup Guide** in the Dashboard. 3. **Enable Theme App Embed** to show the chat widget on your storefront. 4. **Sync products** and add **FAQs/Knowledge** (optional). 5. Customize **greeting, colors, logo** → **Save Settings**. > Tip: Seed 10–20 FAQs (shipping/returns/sizing). It boosts accuracy immediately. *** ### Best practices * Use clear **product titles** and consistent **tags/vendor/product type** for better retrieval. * Enrich descriptions (materials, dimensions, care, examples). * Keep **inventory & variants** accurate so suggestions stay trustworthy. * Normalize **FAQs & policies**: concise, specific, with examples. * Define **handoff rules** so the team knows when to jump in. *** ### Security, privacy & compliance * **Bffworks** uses the data you supply solely to answer and support your shoppers. * **Cloudflare Turnstile** limits spam/abuse. * Supports **GDPR requests** (access/erasure) initiated by the merchant. * Data is isolated per shop; no cross‑store sharing. > See *Privacy Policy* and *Terms of Service* on . *** ### Quick troubleshooting * **Widget not visible**: is *Theme App Embed* enabled? Clear browser/theme cache. * **Bot not responding**: check network, captcha (Turnstile) configuration, or data sync status. * **Products not found**: ensure products are **Active**, and re‑sync. * **Slow handoff**: confirm staff are logged into the admin. * **Wrong language**: review language preferences in Settings. > When contacting support, include **shop domain**, **screenshots**, and **time of occurrence**. *** ### FAQ **Which languages are supported?**\ Multiple major languages out of the box; extendable based on your content. **Does the bot add to cart automatically?**\ No. It uses friendly CTAs and only adds to cart when shoppers clearly opt in. **Can I train it on private docs?**\ Yes. Upload FAQs/knowledge, Store Profile (policies, guides, brand story) for the bot to reference. **Is my data safe?**\ We apply industry‑standard security; data is scoped to your store and used only to serve your shoppers. **Do I need to code?**\ No. Most configuration is point‑and‑click in the admin. **Will uninstall leave theme clutter?**\ No. Disabling the Theme App Embed removes the widget. *** ### Support & contact * **Email**: * For faster help, include your **shop name or Shopify domain**, a short description, screenshots, and (if available) the **Conversation ID**. *** # Privacy Policy **Effective Date:** September 11, 2025 \ **Last Updated:** September 11, 2025 *** ## **1. Introduction** **Bffworks** (“Bffworks,” “we,” “us,” or “our”) provides the **Bffworks– AI Chatbot & Live Chat** application (the “App”) for merchants using the Shopify platform. This Privacy Policy explains how we collect, use, and safeguard personal information when you install or use our App in connection with your Shopify store. It also outlines your privacy rights and how you may exercise them. *** ## **2. Information We Collect** When you install or use the App, we may collect the following types of information: * Store name and contact email * Store settings and configurations * Data required to provide App functionality (such as product, order, or customer information relevant to chatbot interactions) * Information you submit when contacting our support team (such as name, email, or screenshots) * Feedback and feature requests * Cookies, log files, and similar technologies when you access our website or dashboard * Usage data and analytics to improve App performance and user experience *** ## **3. How We Use Your Information** We process personal information for the following purposes: * To operate, configure, and improve the App for your Shopify store * To provide customer support and resolve technical issues * To enable AI chatbot and automation features * To send you relevant product updates or feature announcements (with your consent, where required) * To ensure compliance with applicable legal and regulatory obligations *** ## **4. Data Storage & Security** Your information is securely stored on trusted servers and retained only for as long as necessary to provide the App or comply with legal requirements. We apply industry-standard security measures to protect your data. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. *** ## **5. Cookies** We use cookies and similar technologies to: * Maintain core App functionality * Improve usability and analyze performance * Customize the user experience You may disable cookies in your browser settings, though certain features may not function properly. *** ## **6. Third-Party Links** Our App or website may include links to external websites. We are not responsible for the content, policies, or practices of those third parties. We recommend reviewing their privacy policies before sharing personal data. *** ## **7. Your Rights** ### **7.1.** GDPR European Privacy Rights If you are a resident of the European Economic Area, you possess the following rights: * **Right to be informed**: You have the right to know whether we hold your Personal Information and the purpose for which your Personal Information is processed. * **Right of access**: You are entitled to obtain a copy of your Personal Information, along with an explanation of the categories of Personal Information being processed, the purposes of such Processing, and the details of third parties to whom the Personal Information may have been disclosed. * **Right to rectification**: You have the right to correct/update your Personal Information available with us. * **Right to erasure**: You are entitled to have your Personal Information erased from our customer relationship management (CRM) databases. It is important to note that we may need to retain certain Personal Information about you for legal and internal business reasons, such as fraud prevention. We will retain your Personal Information for as long as necessary to provide you with the websites and apps you are eligible to use and as needed to comply with our legal obligations and enforce our agreements. * **Right to data portability**: You are entitled to obtain and reuse your Personal Information. You can either obtain the Personal Information from us or provide it to a third party if you so wish, or request us to transfer your Personal Information directly to a third party. * **Right to object/restrict Processing or both**: You have the right to object/restrict the Processing of your Personal Information in certain circumstances, including situations where the Personal Information is inaccurate (during the period when we verify the Personal Information), when the Personal Information is no longer required for the intended purpose of Processing, or in connection with direct marketing. You can prevent or discontinue marketing communications by checking certain boxes on the forms used to collect your Personal Information, or by utilizing opt-out mechanisms in the emails we send you. You also have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal effects that significantly affect you. In these cases, we will retain minimal Personal Information to record your choice of opting out from further contact. For exercising any of the aforementioned rights, please contact us at . ### 7.2 Under CCPA (for California residents) You may have the right to: * Know what personal information we collect and how it is used * Request deletion of personal information * Opt-out of any sale of personal information (note: **Bffworks** does not sell your data) * Be free from discrimination when exercising these rights ### 7.3 Under Nevada Law Nevada residents may request to opt-out of the future sale of personal data. **Bffworks** does not sell personal data, but we will honor valid opt-out requests. *** ## 8. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: * **Email:**