Bffworks AI Chatbot & Live Chat
Bffworks gives shoppers instant answers 24/7, clear product details, and a smooth handoff to Live Chat when a human is needed.
Overview
AI Chatbot answers questions about products, orders, and policies using your store’s real data.
Live Chat: your team can jump into any conversation at any time.
Multilingual: auto‑detects and replies in the shopper’s language.
Conversion‑friendly: suggests related items and gentle add‑to‑cart CTAs (never pushy).
Lower support load: automates repetitive FAQs (shipping/returns/sizing, etc.).
Why merchants choose Bffworks
Higher conversion: help at the exact moment of purchase intent.
Lower support costs: the bot handles common questions; escalates only when needed.
Seamless experience: Q&A → suggestions → add‑to‑cart → human takeover.
Always available: 24/7 coverage across time zones.
Multilingual by default: friendly for international shoppers.
Fast setup, easy to scale: launch in minutes, expand content anytime.
Key features
Intelligent Chatbot
Answers from products, variants, inventory, descriptions, FAQs, and store knowledge.
Understands natural language (semantic search)
Live Chat for your team
Takeover: staff can join and lead any ongoing conversation.
Smart handoff: prompts a human when confidence is low or the shopper asks.
Brandable UI
Customize widget logo, colors, greeting.
Multilingual
Detects language automatically and responds accordingly, you can set language for labels on chatbot.
Security & anti‑spam
Built‑in Cloudflare Turnstile to deter spam and abusive automation.
Conversation logs for quality control.
How Bffworks works
Connect & sync The app syncs products (and optionally FAQs/policies/knowledge) from Shopify.
Semantic indexing Content is processed so the bot can find, understand, and answer with citations where appropriate.
On‑site conversations Shoppers chat on your storefront; the bot answers, suggests, and invites Live Chat when needed.
Everything runs within your Shopify stack. Install and remove cleanly.
Quick start (≈5 minutes)
Install the app from Shopify.
Open Bffworks and follow the Setup Guide in the Dashboard.
Enable Theme App Embed to show the chat widget on your storefront.
Sync products and add FAQs/Knowledge (optional).
Customize greeting, colors, logo → Save Settings.
Tip: Seed 10–20 FAQs (shipping/returns/sizing). It boosts accuracy immediately.
Best practices
Use clear product titles and consistent tags/vendor/product type for better retrieval.
Enrich descriptions (materials, dimensions, care, examples).
Keep inventory & variants accurate so suggestions stay trustworthy.
Normalize FAQs & policies: concise, specific, with examples.
Define handoff rules so the team knows when to jump in.
Security, privacy & compliance
Bffworks uses the data you supply solely to answer and support your shoppers.
Cloudflare Turnstile limits spam/abuse.
Supports GDPR requests (access/erasure) initiated by the merchant.
Data is isolated per shop; no cross‑store sharing.
See Privacy Policy and Terms of Service on https://docs.bffworks.com/privacy-policies.
Quick troubleshooting
Widget not visible: is Theme App Embed enabled? Clear browser/theme cache.
Bot not responding: check network, captcha (Turnstile) configuration, or data sync status.
Products not found: ensure products are Active, and re‑sync.
Slow handoff: confirm staff are logged into the admin.
Wrong language: review language preferences in Settings.
When contacting support, include shop domain, screenshots, and time of occurrence.
FAQ
Which languages are supported? Multiple major languages out of the box; extendable based on your content.
Does the bot add to cart automatically? No. It uses friendly CTAs and only adds to cart when shoppers clearly opt in.
Can I train it on private docs? Yes. Upload FAQs/knowledge, Store Profile (policies, guides, brand story) for the bot to reference.
Is my data safe? We apply industry‑standard security; data is scoped to your store and used only to serve your shoppers.
Do I need to code? No. Most configuration is point‑and‑click in the admin.
Will uninstall leave theme clutter? No. Disabling the Theme App Embed removes the widget.
Support & contact
Email: [email protected]
For faster help, include your shop name or Shopify domain, a short description, screenshots, and (if available) the Conversation ID.
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